Sales & Privacy Info

Shipping Methods and Costs

We aim to dispatch all orders within 5-6 working days (Monday-Friday) from the order date. Any order placed after 12 P.M. ET will be processed the following business day.

All orders are shipped with MBE Standard/MBE Express service depending on location.

Delivery timings as well as shipping rates, may vary according to the destination address.

Your rate will be automatically calculated at checkout.

Shipping Delays

We invite you to consider the delivery times indicated above only as a reference and estimation. You will always be able to track your order when logged in your Account.

We do not take responsibility for any delays caused by destination customs clearance processes.

During holidays and peak periods, your order may take longer than anticipated.

DDU (Delivery Duties Unpaid)

Please note that orders shipped outside of the European Community may be served as DDU (Delivered Duty Unpaid) and may be subject to import duties, local taxes and customs fees.

Payment of these DDU fees is the sole responsibility of the Client. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Please be aware that some shipments may experience delays due to the customs clearance process. This is unfortunately outside of our control and we cannot take responsibility for any delay.

Once the parcel has been cleared by customs, duties need to be paid to the local border. If a client refuses the duties charges, Moimeme Milano will then refund the order net of shippings costs and duties.

How can I return my order?

Returns within the EU:

You have 14 days to request your return to our team, followed by 14 days to have your order physically returned to us.

To request a return authorization please contact us via email (customers@moimememilano.com) indicating your: name, email address and order number. Please specify what items you intend to return.

We shall confirm your request by sending you an email containing: the Return Authorization Number (R.A.N.), the shipping label and the instructions to follow to return the goods.

Returns outside the EU:

If you wish to return some items from a country outside the European Union, you shall notify our team by sending an email (customers@moimememilano.com) within 14 days from the reception of your parcel. Once your request is approved, Moimeme Milano shall arrange the return. The return costs will be then deducted to the total amount of the refund, including shipping and customs duties.

Do I have to pay to return my order?

For customers residing in the European Union, the return of a product is free of charge. All costs will be covered by moimememilano.com.

moimememilano.com does not take any responsibility for the costs related to any return from countries outside the EU. Please note that you should also consider duties and taxes when returning the parcel. The return costs will be then deducted to the total amount of the refund.

Note that if you decide to use a courier of your choice, the return is under your responsibility until it is delivered to our warehouse.

How long does it take for my refund to be processed?

As soon as we receive and process your return, your order will pass through a quality control and all items will be carefully analyzed. They should be returned without any fault, stain and with their original labels still attached.

If this phase is approved, a refund will be credited to the original payment method. Please allow 14 working days for the whole process to be completed. Once the refund is processed, you will receive a confirmation email. Please note that eventual shipping costs and duties paid are not refundable.

If your order has been paid by bank transfer please contact our team via email: customers@moimememilano.com

It may take at least ten days for the refund to be credited to your account, due to bank-processing times.

PRIVACY POLICY

The methods for managing the moimememilano.com website are described here with reference to the processing of the personal data of users who consult it.
R.G. S.R.L. – Via Vittor Pisani, 20 – 20124 Milan – VAT 11788690961 – PEC address: rgpec@legalmail.it – ​​(below “Owner”) of Roberta Giacobbe – Fiscal Code: GCBRRT73D68A052U is constantly committed to protect the online privacy of its users. This document will allow you to know our privacy policy to understand how your personal information is handled when you use our services and to allow you, if necessary, to give consent to the processing of your personal data expressed and aware in the sections of the site where it is required to provide personal data.
The information and data provided by you or otherwise acquired as part of the registration to the various services of moimememilano.com, (such as: registration of domain names, supply of email accounts, supply of Certified Electronic Mail (PEC) accounts, supply web space, supply of hosting services, supply of other ancillary services, hereinafter, collectively, “Services”), will be processed in compliance with the provisions of the Regulation and the confidentiality obligations that inspire the activity of the Owner.

According to the rules of the Regulation, the treatments carried out by the Data Controller will be based on the principles of lawfulness, correctness, transparency, purpose limitation and storage, data minimization, accuracy, integrity and confidentiality.

1. Owner
R.G. S.R.L.  – Via Vittor Pisani, 20 – 20124 Milan – VAT 11788690961 – PEC address: rgpec@legalmail.it

2. The personal data being processed
We inform you that the personal data being processed will consist – also depending on your decisions on how to use the Services – by an identifier such as the name, surname, email address, identification number, location data or to the position, an online identifier, the purchases made, and other data suitable to make it identified or identifiable, depending on the type of Services requested, in particular, the Personal Data processed through the Site could be the following:

a. Browsing data
These data are used only to obtain anonymous statistical information on the use of the Site and our customers’ sites and to check its correct functioning, to identify anomalies and / or abuses, and are deleted immediately after processing. The data could be used to ascertain responsibility in case of hypothetical computer crimes against the site or third parties: except for this possibility, the data on web contacts do not persist for more than seven days, unless requested by the ‘user (eg: access to the user’s personal pages within moimememilano.com which summarize the services used, the information published, etc.).

b. Data provided voluntarily by the interested party
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site, as well as the compilation of information request forms and / or order completion forms, entails the subsequent acquisition of the sender’s address, necessary to respond to requests. , as well as any other personal data included in the message

c. Traffic data
As part of the e-mail sending service after an interaction with the information request form and / or order and / or registration form, the Data Controller processes some data for the purpose of transmitting communications on the electronic communications network. These data are those listed in the Legislative Decree 30 May 2008, n. 109, and in particular they are:
– IP address used and e-mail address and any further identification of the sender;
– e-mail address, and any further identification, of the recipient of the communication (Data Controller and / or Data Processor);
These data are processed and stored by the Data Controller only and exclusively connected to the aforementioned interactions through forms on the site.

3. Purpose of the treatment
The treatments connected to the web services of this site take place at R.G. S.R.L and are only handled by employees and / or collaborators of the Data Controller in charge of processing for ordinary and extraordinary maintenance operations. No data deriving from the web service is disclosed.

The personal data provided by users who submit requests for services are used for the sole purpose of carrying out the service or provision requested and are not disclosed to third parties unless the communication is required by law or is strictly necessary for the fulfillment of the requests.

Apart from that specified for navigation data, the user is free to provide personal data to request the services offered by the company. Failure to provide them may make it impossible to obtain the requested service. Methods of data processing Personal data are processed with manual and automated tools, for the time necessary to achieve the purpose for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

The treatment we intend to carry out, with your specific consent where necessary, could have the following purposes:

a. Allow the provision of the Services requested by you and the subsequent and autonomous management of your request / order or reserved area, which you will access by registering and creating your user profile when providing the Services, including collection, storage and the processing of data for the purposes of the establishment and subsequent operational, technical and administrative management of the relationship connected to the provision of the Services and the making of communications relating to the performance of the established relationship;

b. allow navigation and consultation of the website of R.G. S.R.L. / moimememilano.com;

c. respond to requests for assistance or information, which we will receive via e-mail, telephone or chat through the “Contact” page of our Site, or through the request form, which can be reached from the “Contact” page of the Site.

d. fulfill legal, accounting and tax obligations;

And. carry out direct marketing via e-mail for services similar to those signed by you, unless you have opposed this treatment initially or in subsequent communications,

5. Processing methods
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers) may have access to the Data. hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

6. Recipients of personal data
Your Personal Data may be shared, for the purposes in the previous section, with:

a.
i) persons, companies or professional firms that provide assistance and advice to the Data Controller in accounting, administrative, legal, tax, financial and credit recovery matters relating to the provision of the Services;
ii) subjects with whom it is necessary to interact for the provision of the Services (for example the national and foreign registration Authorities to which the technical and administrative documentation and the Maintainer forms must be transmitted, the authorities that manage the WHOIS database that contains personal data of the assignees of domain names, the subjects who provide the payment service by credit card, (Intesa, Paypal) etc.
iii) or subjects delegated to carry out technical maintenance activities (including maintenance of network equipment and electronic communication networks);
iv) Italian or foreign companies, for administrative or statistical purposes (collectively “Recipients”);

b. subjects, bodies or authorities to whom it is mandatory to communicate your personal data by virtue of legal provisions or orders of the authorities (for example, in the course of criminal investigations RGSRL may receive requests from the judicial authority to provide telematic traffic);

c. persons authorized by the Data Controller to process Personal Data necessary to carry out activities strictly related to the provision of the Services, who are committed to confidentiality or have an adequate legal obligation of confidentiality, such as employees of R.G. S.R.L.

d. commercial partners for their own purposes, autonomous and distinct, only if you have given specific consent. The complete list of data processors is available by sending a written request to the email address: info@moimememilano.com

7. Transfers of personal data
Some of your Personal Data are shared with Recipients who could be found outside the European Economic Area. The Data Controller ensures that the processing of your Personal Data by these Recipients takes place in compliance with the Regulations. Indeed, transfers can be based on an adequacy decision or on the Standard Contractual Clauses approved by the European Commission. More information is available from the Data Controller. As part of the domain name registration services, the data are communicated to the subjects listed in section 2 (e) of this policy: in some cases these treatments involve the transfer of the data in question outside the European Economic Area. Given that this transfer is necessary for your use of the service, according to current privacy legislation, it is justified pursuant to art. 49 (1) (b) of the Regulation.

8. Data retention
The Data are processed and stored for the time required by the purposes for which they were collected. Therefore: Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed. Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner. When the processing is based on the User’s consent, the Data Controller may keep the Personal Data longer until such consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority. At the end of the retention period, the Personal Data will be deleted. Therefore, at the end of this term the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

9. User rights
Users can exercise certain rights with reference to the Data processed by the Data Controller. In particular, the User has the right to:

• withdraw consent at any time.
• oppose the processing of their data.
• access their data.
• verify and request rectification.
• obtain the limitation of the treatment.
• obtain the cancellation or removal of their Personal Data.
• receive their data or have them transferred to another owner.

10. Changes
The Owner reserves the right to make changes to this privacy policy at any time by informing users on this page. Please therefore consult this page regularly, referring to the date of the last modification indicated at the bottom. If the changes affect treatments whose legal basis is consent, the Data Controller will collect the User’s consent again, if necessary.

11. Information on cookies
We use cookies and similar devices to facilitate your browsing on the Platform, to analyze how you interact with us and, in certain cases, to send you advertisements based on your browsing habits. We invite you to carefully read our cookie policy for more information on cookies and similar devices we use, on their respective purposes and other relevant information. Information provided, pursuant to EU Regulation 679/2016, hereinafter referred to as “GDPR”, of articles 13 and 122 of the Code regarding the protection of personal data (Legislative Decree 196/03) and the General Provision of the Guarantor of 8 May 2014 regarding cookies, to users who connect to the moimememilano.com site hereinafter called “website”.

1. Cookies
   

Cookies are simple information that is transferred from the website and saved on the hard disk of the user’s computer and are small text files that allow websites to store some data to make them accessible at a subsequent user access. Based on the origin, cookies are divided into two categories:

• proprietary cookies, which are created, deleted and modified directly by the visited site.
• third-party cookies, which are created by other content-owner sites, such as ads, images, social buttons or other services, displayed on the web page of the site you are visiting.

• On the other hand, based on their duration, cookies can be classified as follows: temporary cookies (for example session cookies) which are automatically deleted when the browser is closed.
• permanent cookies that remain available until they are explicitly deleted by the user or until their natural expiry, established by the site itself.

Most sites use cookies because they are among the technical tools commonly used on the web that can improve navigation and user experience while also allowing you to offer personalized services (for example, avoiding to ask for login credentials every time, remember the last application used, keep products in the cart, show important content for the user, remember that a message has already been viewed, etc.).
These are also called “technical cookies” and do not fall within the scope of data processing governed by the GDPR since they do not contain personal data, nor identifiers associated with personal data or other information that allow the user to be identified, and their use is strictly functional to the provision of services by the site.
Advertising companies can also use technical cookies, for example to limit the number of times a particular advertisement is displayed, or to establish the frequency of display of advertising messages (banner rotation).
In any case, cookies can only be read or modified by the site that created them and cannot be used to access any other user data through the browser nor can they transmit computer viruses as they are not software programs, but simple information. of text that absolutely cannot harm your computer. Most browsers accept cookies automatically and yet the user can disable cookies directly from their browser. However, it is good to know that, based on the quality level of the services offered by the site, disabling cookies may make it impossible for the user to use all or some of the online features and in some cases access to the site itself.

2. Cookies on our site

Like most websites, our site also uses cookies to improve the user experience, to make it easier to use our applications and to provide advanced features that would not be possible without the use of cookies. Our site uses proprietary cookies and third-party cookies. As far as proprietary cookies are concerned, we only use both temporary and permanent “technical cookies”.
Temporary technical cookies

Permanent technical cookies

Third Parties Cookies
The website allows the transmission of third-party cookies (social media, advertising agencies and statistical monitoring), limiting itself in this case to the simple sending of cookies to the user’s terminal, without managing their operation and contents, which therefore remain the sole responsibility of the site. of third parties. Our site uses only the “native” cookies of the various browsers (text-type information) and does not make use of the so-called “Flash Cookies” (a different type of cross-browser cookie) but some third-party sites may use this technology that requires the presence of the Adobe-Flash plugin in the browser. Social Media Regarding social media, we use Instagram sharing services. To monitor access to the site and navigation statistics we use Google Analytics, hereinafter “GA”. The GA tracking code uses technical cookies to allow us to analyze, in an anonymous and aggregate form, the traffic of users on our site (most visited pages, new users, returning users, types of browsers and devices, loading speed and view pages etc.). In addition to the “standard” information, our site sends to the GA platform, always anonymously and without personal data, some specific analysis dimensions that help us to better understand the behavior of our users to improve the service offered in relation to:

• Traffic analysis of registered users.
• Enabling cookies based on this information.
• Use of adblock software (installation and uninstallation).

3. Cookie deactivation

Cookies can be disabled using the browser settings. As mentioned, the deactivation of cookies involves, for technical reasons, the limitation or the inability to access all the features of the site, or the impossibility for advertising companies to show you personalized ads that may be of interest to you. For example, disabling session cookies from the browser makes it impossible to connect to the site and enter the reserved area, and prevents the operation of some applications based entirely on sessions. Sometimes browsers give the possibility to disable all cookies except session cookies, but even in this case various features of the site will not be available, including, for example, the “remember” function that allows you to enter without typing each time user and password. Disabling cookies also prevents us from showing you any service messages only once, or from knowing if you are a new user or a user who has already visited our site.